Frequently Asked Questions

Q. What travel documentation do I need?

UNITED STATES CITIZENS

All United States citizens must have a valid Government Issued ID in order to board your plane to Puerto Rico.

NON-UNITED STATES CITIZENS

If you are NOT a United States citizen (are traveling on a non-United States passport), please verify your specific documentation and vaccination requirements with your country's consulate before departing. Please note that non-United States citizens may require a visa, may require passports be valid for at least six months beyond your return date, and may require blank passport pages for entry and/or exit stamps.

ALL GUESTS

It is the sole responsibility of each attendee to verify, obtain, and be aware of all necessary documentation and vaccination requirements for travel. Please check your destination’s specific requirements as well as the requirements of the airline you are traveling on.

Q. What airport should I arrive at and depart from?

Flights should arrive and depart from the Luis Muñoz Marín International Airport (SJU).

Q. How do I get a passport? (United States Citizens)

Click HERE to learn everything you need to know about how to obtain or renew a United States Passport.

Q. When should I plan to arrive and depart?

Flights should arrive and depart from the Luis Muñoz Marín International Airport (SJU) in Puerto Rico. Flights can arrive anytime on April 23rd. Flights can depart anytime on April 27th. If you are extending your time beyond the scheduled group dates, you may be responsible for arranging your own transfers.

Q. How do I get my airfare reimbursement if I earned that tier?

AIRFARE REIMBURSEMENT

Your airfare will be reimbursed on April 23rd after the trip. Reimbursement is not available if you do not attend the trip. Reimbursements are up to the qualified amount. If your airfare is $400 and you qualified for up to a $500 reimbursement, you will receive $400. If your airfare is $600 and you qualified for a $500 reimbursement you will receive $500. If you earned a trip for 2 and you do not bring a guest, you are only eligible for the $500 reimbursement, (it’s $500 per person). You will need to email your airfare receipt to advocatecare@hughandgrace.com to receive a reimbursement.

Q. When should I leave for the airport?

The recommended airport check-in time for international flights is three hours prior to departure.

Please check with your airline for schedule changes or flight delays and confirm the recommended check-in time prior to leaving for the airport. Please remember to allow extra time if you are unfamiliar with the airport, are leaving during heavy traffic times, or have excess baggage.

For general travel information issued by the State Department, please visit the U.S. Department of State website at https://travel.state.gov/content/travel.html.

Q. Should I purchase Travel Insurance?

Because unforeseen circumstances may arise, we strongly recommend that you purchase travel insurance. Travel Insurance gives you access to a 24-hour assistance hotline for expert, personalized support in a crisis. Travel insurance can reimburse you for prepaid, non-refundable trip costs - including vacation rentals, car rentals, hotels and flights - if you have to cancel for a covered reason, and can reimburse you for eligible meals, accommodation and transportation expenses during a covered delay. Travel insurance can also reimburse you for care following a covered medical emergency while traveling. Travel insurance can even arrange and pay for a medical evacuation if needed. Coverage is only available for United States citizens.

Please email your Destinations Travel Partner and advise you are interested in purchasing Travel insurance. They will provide Sequel Travel Vacation Department the necessary information for your travel insurance quote and connect you with an agent.

Q. How much luggage can I take?

Most airlines permit each passenger to take one carry-on bag and one additional personal carry-on item, such as a purse or briefcase/laptop case. All carry-on items must fit under the seat in front of you or in the overhead compartment. Most airlines will allow you to check bags as well. Please check with your airline to confirm current luggage limitations and any applicable fees* for carry-on and checked baggage. Please note that many airlines charge significant fees for overweight or oversized luggage. Luggage may be locked only with a TSA approved lock.

Be sure that all baggage and personal belongings are properly insured. Items such as medication, jewelry or other valuables, breakable or perishable items, and important documents should be hand-carried. Responsibility will not be assumed by the airline for loss of or damage to these items.

*Please note that all baggage fees are at your own expense.

Q. What items can I carry on?

Due to potential security issues on flights, the Transportation Security Administration has updated its aviation security measures. For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website at http://www.tsa.gov/.

Q. Can I travel with my medication?

One of the more popular questions we get from travelers is: “Can I travel with my medication?” The answer is yes, with some qualifiers. Here are a few tips that you might find helpful.

It is not necessary to present your medication to, or notify an officer about any medication you are traveling with unless it is in liquid form (See next bullet).
Medication in liquid form is allowed in carry-on bags in excess of 3.4 ounces in reasonable quantities for the flight. It is not necessary to place medically required liquids in a zip-top bag. However, you must tell the officer that you have medically necessary liquids at the start of the screening checkpoint process. Medically required liquids will be subject to additional screening that could include being asked to open the container.
You can bring your medication in pill or solid form in unlimited amounts as long as it is screened.
You can travel with your medication in both carry-on and checked baggage. It’s highly recommended you place these items in your carry-on in the event that you need immediate access.
TSA does not require passengers to have medications in prescription bottles, but states have individual laws regarding the labeling of prescription medication with which passengers need to comply.
Medication is usually screened by X-ray; however, if a passenger does not want a medication X-rayed, he or she may ask for a visual inspection instead. This request must be made before any items are sent through the X-ray tunnel.
Nitroglycerin tablets and spray (used to treat episodes of angina in people who have coronary artery disease) are permitted and have never been prohibited.

Additional Information

Q. What is the weather like in Puerto Rico?

In April, San Juan, Puerto Rico, experiences warm and pleasant tropical weather, making it an ideal time to visit. The average high temperature hovers around 85°F (29°C), while the nights are comfortably mild, with lows around 75°F (24°C). The month typically sees moderate humidity, though the refreshing ocean breeze often tempers it. Rainfall is relatively low in April, with only occasional brief showers, and sunshine dominates most days, providing ample opportunity for outdoor activities. The waters surrounding San Juan are warm and inviting, perfect for swimming, snorkeling, or simply relaxing on the beach.

Q. What should I pack?

Shorts, T-shirts, and sandals are suitable for men, while shorts, skirts, tank tops, T-shirts and sandals are ideal for women. Temperatures can be lower than normal in the evenings so it is always a good idea to pack a warmer outfit, such as jeans and long-sleeved T-shirt or sweater, just in case.

Dress Clothing

Your daily clothing is sufficient for casual restaurants, but you'll need dress clothing for the more formal restaurants. Slacks and dress shirts are acceptable for men, while slacks, skirts, blouses, and dresses are suitable for women.

Beaches and Excursions

As you plan your vacation, research the destinations in and around Punta Mita that you might consider visiting on a day trip. If you plan to walk around or do something else that requires significant hiking, pack running shoes and light clothing that will shield you from the sun. Ensure you have an extra bathing suit, hat, sandals or water shoes and plenty of sunscreen.

General Items

The list of general items you pack should range from those that are essential to those that will help you enjoy your visit. Pack your toothbrush, toothpaste, hair products, makeup, and other accessories, and if you get ill easily when traveling, take some medication that will help with an upset stomach and other common travelers' ailments. To help record the memories of your trip, pack a camera and some spare batteries. Remember to pack your passport and information about your visit.

Q. What if I have a special health concern?

If you have any health concerns that may require special attention, please contact us prior to departure. Passengers requiring prescription medications are advised to keep them in their carry-on luggage. While we don't require information about the extent of your health concern or disability, the more information you can share with us about your specific needs, the better we are able to assist you.